Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
as the description says, it is very sift and just like in the photos! it managed to arrive at my house despite me accidentally forgetting to put down my house number
Received quickly, satisfied with the rendering, no hole.
Order delivered in 15 days for Sergipe, very cute and came the cookie in a small package. Has a zipper back for exchange of foam and fabric very soft. (With one time use ad believe be like the picture)
Very happy with the product. The truth is, he fulfills everything and I was hoping it would be with less stuffing and this super fat and soft. Perfect seams and zipper works. Besides, the cat's face is adorable. As for shipping, super fast and arrived much earlier than expected. In a week and I had it at home. Highly recommended!
Came in not whole 2tyg to Poland, no holes RECOMMENDED!
Soft, cute cat, came in 18 days, which is 8 days earlier
Super! Donka in the capture of the windows of the games)))
I love him. He is so soft and amazing. I named him Gorbert the destroyer of Mankind.
It's exactly like the picture. It only took 9 days to arrive, shape, color, texture correct.
Pillow Super recommend
Very cute and well made we love him
Beautiful cat!! Duge m 'yakenky and miliy) material similar to velvet. Rosemir Z tail 96 cm, without tail 84 cm. Duge is pre-war, I recommend!
Super cool soft and militki
it came 2 weeks earllyyy??? it’s so cute and i love the way it wiggles
Recommend very
It's exactly the same, I ordered it with padding and on the back of the head comes with an internal zipper to fill it in or empty it and wash it. Very happy with the purchase
Super soft, beautiful
Everything is OK, as in the description, came to Belarus for 3 weeks. My daughter liked it, then 5 stars, I recommend)
It’s actually good but not fully stuffed
Cool soft toy
Soft toy is cute, but is torn on lapce
It's very nice arrived before the expected date, it's very soft and adorable It's the perfect gift☺️
It is perfect!! I recommend, arrived in 11 days in France
The toy came a month earlier! Very pleased. Cool and very soft.
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