Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great mat! Large and convenient for the baby. Delivered in 7-8 days by courier home. Recommend
Great mat! Came in 4 days (Kiev), the delivery chose from Ukraine. The kids liked it. Thickness 8,5mm. Not 1 cm, of course, as stated, but we are still satisfied). For 640 UAH, what you need!
Коврик классный, пришёл в течение 4-5 дней, упаковка целая, коврик красочный, малышу очень интересно, советую для заказа
Good mat, no there thickness of 1 cm... but also so normal.
Great mat. Delivered quickly, packed in a carrying case and a pack. No foreign smell. The child is warm and comfortable on it. The colors are bright.
Хороший коврик, легкий, запаха нет, в комплекте сумка на молнии. У меня похожий коврик Мийётоку покупала за 4000, так вот этот практически ничем не отличается, чуть легче и меньше по ширине см на 3-4. В процессе эксплуатации дополню отзыв. Товар пришёл экспесс-доставкой DPD за 4 дня (07.09 заказала, 11го уже привезли)
A beautiful rug, without complaints. The only slightly less than 1 cm thick, but what is, is quite enough for warmth and softness)))
A good mat, light, no smell, complete with a zipper bag. I bought a similar mat miyotoku for 4000, so this one is almost no different, slightly lighter and smaller in width cm by 3-4. In the process of operation I will complement the review. The goods came with a freight delivery DPD in 4 days (07.09 ordered, 11th already brought)
A good mat, light, no smell, complete with a zipper bag. I bought a similar mat miyotoku for 4000, so this one is almost no different, slightly lighter and smaller in width cm by 3-4. In the process of operation I will complement the review. The goods came with a freight delivery DPD in 4 days (07.09 ordered, 11th already brought)
I really liked it! Without smell, in the case, comfortable, very cool on it to deal with. Super fast delivery by courier.
Прекрасный коврик из ПВХ! Подойдёт для детей от 6 месяцев до 6-7 лет. Моему сыну 5 лет, очень любит катать машинки по дорожкам с одной стороны и читать английские фразы с другой. На выбор, кстати, 8 рисунков, как для мальчиков, так и для девочек. А так же три варианта размера. Толщина коврика около 1 см. Абсолютно не пропускает холод от пола. Так же прекрасно моется, моментально высыхает и не впитывает влагу, а специальная поверхность "квадратиками" обеспечивает мягкий массаж. Цвета яркие. Какой либо запах отсутствует. Огромный плюс - коврик очень компактно складывается и хранится/переносится в специальной сумке-чехле. При транспортировке не помялся, не заломался. У других продавцов в отзывах видела совершенно помятые приходят. Здесь же доставка из России. До Астрахани коврик дошел за 4 дня обычной почтой.
Lovely PVC mat! Suitable for children from 6 months to 6-7 years. My son is 5 years old, really likes to roll cars on the tracks on one side and read English phrases on the other. On the choice, by the way, 8 drawings, both for boys and girls. And also three size options. The thickness of the mat is about 1 cm. Absolutely does not miss the cold from the floor. As perfectly washed, instantly dries and does not absorb moisture, and a special surface "squares" provides a soft massage. The colors are bright. No smell. A huge Plus-The mat is very compactly folded and stored/carried in a special bag-case. During transportation did not crumple, did not break down. At other stores in the reviews I saw completely pumped come. Here is the delivery from Russia. To Astrakhan, the rug reached 4 days by regular mail.
5 stars sent come in Sunday arrived in Tuesday. Super fast
Fire
Коврик отличный, в удобном чехле!
It's OK crawling
Спасибо огромное! Большой тёплый яркий коврик, цена просто супер! Доставил приятный курьер! В общей сложности доставка 1 неделю! Спасибо огромнейшее!!!
All is well. Fast shipping. The mat is really large, odorless, pleasant to the touch.
The mat is exactly as in the description. Thick enough. The relief is closer to the middle a little flat. Apparently from storage. But for 1200-very good. Delivery in 3 days from the moment of order in Podolsk Courier. I recommend
Excellent mat, soft, colored. The child lies on the tummy and considers the details)
Быстрая доставка курьером. Красочный коврик. Без запаха. Большой. Детям понравился. Немного помят край коврика, но не критично
Came quickly and without defects, the photo showed the thickness in comparison with the finger (female hand) and the degree of selling (with force). On the other hand, no less beautiful drawing.
Goods priishov for 4 Wood. Yakushu is pre-war. The mat is in the cover, the smell is not present, the Farba does not climb.
Mat, as in the description. I liked it very much. Delivered quickly.
Excellent mat, only delivery for a couple of days delayed