Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Mat cool!!! Delivery to Naberezhnye Chelny
The quality of the rug is not very, but in general it is normal.
The mat is of excellent quality, very convenient for crawling. Super fast delivery to Yoshkar-Ola. The order was made 22.07, and delivered 24.07, which was very pleased.
Super, I'm happy! All as in the picture, delivery by courier. Great mat
A wonderful mat, a convenient storage bag, without problems you can take with you, will not take up much space. I shoot the star for "Express" delivery, in which the period of 5 days is indicated, and in fact 14
Great mat. Delivered straight to the house. I didn't!
The mat is wonderful, large, soft and foldable, as I wanted. Delivery is fast, in a few days. Thank you very much, I recommend it to the store
Excellent goods
I got a rug today! I'm delighted!!! Fast delivery, and even to the House-very pleased! I expected to take it from the post office, and today the courier called and brought everything home safely! The packing is not damaged, the mat is in excellent condition! We are happy with all 100% The description indicates the thickness of the mat is 1 cm, but in fact 0.7 cm. +- 2,3 MM. values and roles do not play. The mat is dense, high-quality. Thank you so much!!!
Заказ доставили в Воронеж за 4 дня. Упакован хорошо в чехле. Качество нормальное, коврик толстый. При открытии есть небольшой запах, со временем пропадает.
Excellent mat, quality, color and packing are all on level, no smell
Thank you) the mat came quickly, the quality at the height) we first bought a puzzle mat but here we somehow did not appreciate it and decided to buy this folding, and did not lose it my friend also bought the same, but in another online store for 5000 t. ₽! And this one cost us 1500₽ also Delivery fast)))) so to say that I'm delighted with this or not to say anything!
Very good! Ribbed surface, it is convenient to learn to crawling baby! Bag included
Great mat! Recommend! Height matches, well packed, so that the corners do not crumble
Excellent mat) on wildberrez and ozone such on 2200 R, and here with a coupon 1100, I think the difference eats))) does not slip comfortably to the child. And most importantly it is great! And there is a cover to carry!) In short, I'm happy with the class) only the delivery was promised in 7 days, in the end 20(, but this is our region)
Отличный коврик! Пришёл быстро,целый и невредимый )
Доставили за неделю до квартиры курьером, хотя обещали за 5 дней.Ну да ладно.Упаковано в чехол на замочке и в пакет. Толщина как и заявлено 1 см.Складывается одним движением руки,тактильно приятен.Ребёнок доволен-машинки по дорожкам катает.Спасибо магазину и Али за приятную цену.
Delivered a week before the apartment by courier, although promised in 5 days. well, come on. packed in a cover on the lock and in the package. The thickness is as stated by 1 cm. folds in one hand movement, tactile is pleasant. The child is satisfied-the cars on the tracks are rolling.
Суперский игровой коврик! Качество отличное, без запаха, большущий) упакован в сумку, двухсторонний. Очень быстрая доставка! Однозначно рекомендую!)
Super Play Mat! The quality is excellent, odorless, larger) packed in a bag, two-sided. Very fast shipping! Definitely recommend!)
Very good mat, not thin. The child likes the drawing, there are relief drawings. Delivered in 4 days to the House by Courier
Классный, добротный коврик. Описание соответствует. Не тонкий. Хорошо упакован, в сумке-чехле. Доставили через день.
Пришёл на день раньше, курьером до двери. Хорошо упакован, чистый и достаточно мягкий. Протерла водкой и гоу
Came a day earlier, courier to the door. Well packed, clean and soft enough. Wiped with vodka and Gou
Офигенский коврик. На озон такой 2300. Долго искала коврик «толстенький» , чтобы можно было брать с собой на природу. Толщина не совсем 1 см, приблизительно 7-8 мм, в комплекте с сумкой. Очень быстрая доставка, пожалуй, моя самая быстрая за всю историю покупок на али. Доставка прямо до квартиры на 4 день после заказа. Однозначно 5/5