Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
came well packaged in bubble wrap.
-Bought לנכדים because of childhood memories. Look fine but still not know What? age it fits. Fast shipping.
The images look amazing, have to have a thin pen.
I only received circles and none of the other shapes that were shown in the picture. I find that kinda disappointing but my son still loves playing with it.
nice
Items very funny! They arrived before time guarantee. thank you
The child is very satisfied, I advise everyone, you will not regret it
Wow! I was worried about how flimsy these would be but mine came strong and well packaged in bubble wrap. These things are so fun and entertaining especially to my son. Everything works nice and smooth!
shipped fast. pieces on A3 for scale. I had expected a bit bigger but that's my bad
All good. Opened only one, because two are going as a present, but all seems fine.
Is very entertaining, but some are removed
Not tried. But for having had a Spirograph in my youth, it's the same thing, apart from that there are additional forms. Only one drawback is that there is no hole to fix the shape around or inside which we will turn
Too much show, too much fun! Arrived before the deadline
Looks great, I hope my daughter will love this, when I was a child, I also have a similar toy, but I only have pencil to use it. It can be a lot of amazing drawing created with this toy.
Works. Pieces are soft but I think they will survive.
Very interesting thing, you can draw a lot of different beautiful drawings I advise everyone
The parcel took 27 days instead of 15 days. In the set there were: 10 black sheets of A5 format, when scratched-under black spraying-a colored rainbow sheet; 2 bags with spirographs (in each package there are 10 1 pieces). It is a pity that the sheets are small in size, not all the figures were used on them (
It is as described, some pieces are very small, but it fulfills its function.
Everything looks very good, it is just what it offers.
Some of the plastic pieces arrived Czech and left the place