Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived well ahead of time, is very cute, confess was afraid of buy, but it is perfect!!
Produto recebido conforme descrição do anúncio. Envio rápido e produto bem embalado. Recomendo!!!
Arrived fast, The material it is done, The Black part is elastic but is still cute anyway, is a very good.
The amount paid was very good, bought in promotion.
Identical to AD. Excellent quality, very cute. Fast shipping, arrived within 1 month. Recommend
Pokeball very beautiful and decorative, now'll behind the Pokémon
The product arrived well packaged and before schedule until my residence inside mine, the plush is as describes the ad and product quality is good and meets well, me came the color blue. Recommend the store and the store and advise buy.
The item is like what is pictured. Wrinkled, but as is not have much problem. Arrived on time.
Loved… well made product good quality, like, thank you.
Identical description, like. Liked the store and can purchase without fear that the product reaches you.
The quality is very good for keychain, but the pets liked more.
Top Pikachu my daughter loved amazing quality
Very beautiful, came fast and my daughter hairy loved.
muito fofa minha filha adorou
Very cool product. Arrived super fast in great Bethlehem. recommend the product! Seller sent quickly.
Is beautiful and cute, loved! Buy and will not regret, just not worth 18 Real, is expensive this price, but if more cheap, can buy!
Keychain matches described by store, bought in promotion, like pokébola Note: seller not send color chosen by chat.
Veio amarelo igual outro que recebi, queria de outra cor mas tudo bem quem quiser ele acesse Balmera PixelArt na shope tem 10 cm
Veio amarelo igual outro que recebi, queria de outra cor mas tudo bem quem quiser ele acesse Balmera PixelArt na shope tem 10 cm
Was 1,97 and has a great quality Hoping to get the other Is a medium size is not small, serves many things decorations, gifts, play Am satisfied with the product, buy again if necessary
Is beautiful, bigger than I thought, material good and
I'm in love with this keychain! At first thought would be small, but it is larger than expected. Good quality material, Super worth.
Very worth it. The price I caught R$ 0.33 I ameiiiiii
Arrived in 16 days well ahead of schedule, it is beautiful super cute my daughter loved❤Thank you store
Produto original exclusivo da Miniso China/Japao. Chegou bem embalado e de excelente qualidade.