Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product working properly. Here and There something less beautiful finish.
Soweit alles O.K
Reached 12 days to Russia, the details are well packed, very similar to the original, works well. Recommend here to buy
Corresponds to the description and works. Recommend!!!
The child installed on his train. Everything matches. Recommend!!!
This is a good copy of Lego. the logo of course you will not see. The remote control has not yet been checked.
Fire!
Shipping was super fast, engines work perfectly, good packing, if you had to buy again, I would.
Great product was early delivery all came out very well packed selling 10 ° buy more
Everything works and Lego compatible. Very fast shipping. Recommended
It came quickly. With the original Lego and each other is docked well.
Класний блок питания для детей и взрослых на сайте можно будет только после обеда
доставили за месяц. через сбербанк. качество хорошее. с лего стыкуется. работает. рекомендую продавца.
Product arrived in good time and well packaged, item is as described.
Delivered in a month. Through Sberbank. Quality is good. Lego's a shame. Works. I recommend the store.
Это очень хорошие детали. Они совместимы с Лего и лего аналогами. Качество хорошее, но иногда они ломаются, потому что они не могут поддерживать Вес крупных и сложных конструкторов. Цвет такой же, как в описании. Прочный и надежный. Товары были отправлены быстро. Доставка в Москву была быстрой. Мы не общались с продавцом, поэтому я ничего не могу сказать. Я доволен заказом...
these are very good details. they are compatible with lego and lego counterparts. the quality is good, but sometimes they break because they cannot support the weight of large and complex constructors. the color is the same as in the description. strong and reliable. the goods were sent quickly. delivery to Moscow was fast. we did not communicate with the store, so I can’t say anything. I am satisfied with the order…
very quick delivery
Very fast and reputable delivery. Like again.
Very fast and reputable delivery. Like again.
Fast delivery to Krasnoyarsk. 18 days. At work have not yet checked
Fast delivery to Krasnoyarsk. 18 days. At work have not yet checked
Works great, SUPER FAST service!! Will definitely shop with Miguba again!!
Excellent Motors)
Ordered two modules. With one thing all right, the other shift of direction happened once. Twisted to the base. It turned out that the control board during the assembly were broken both abalone of the fastening, the board is screwed with a Krivo (without the ears is not fixed) and bent. Given the fact that the control chip is integrated directly into the board, this is likely. Compared with the first-ears in place, the board is exactly, everything works without problems.