Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
игра на моторику. хорошо
В такой цене, как ≤-это классная игрушка trzylatek, которая отлично играет, хотя для легкой годовой дочери olalwa toy bees-это очень милая подарочная коробка
In such price as kupiłam is cool trzylatek nicely to playing though for easy annual daughter olała toy bees are super cute gift box porządne
Товар соответствует описанию, быстрая доставка. Упаковка тщательно упакована. Не kontaktowalin продавец
Product as the description, fast shipping. Pack packed carefully. Not kontaktowałam the store
Great! CE standard in france!
Great! CE standard in france!
Product came very well packed and is very beautiful.
Perfect.. came in 7days super fast.. recommended
"улей" и пчёлы деревянные, крылья из фетра. Пинцет пластик. Ребёнок в 1 и 9 мес. хорошо играет, перебирает пальчиками, садит пчёл в соты имитируя жужжание... Вобщем то что нужно для моторики. Осталась довольна магазином и доставкой.
הזמנתי עבור תינוק בן שנה הגיע מושלם מרוצה מאוד
якість хороша, дитині сподобалось
Yakust is good, dietini was like
пришла. качество супер. но к сожалению сломаны щипцы. вернут деньги обратно. жаль. закажу заново.
I came. Quality is super. But unfortunately, the tongs are broken. They'll get the money back. Sorry. I'll order it again.
Arrived after 1 week, beautiful game, super well packaged! I recommend it to you at 100%!
Fast delivery, the quality is perfect! Recommend
I love it!
Complies with the description. The bees are a little small, I have my son swallow them!
The parcel came to Israel quickly. The game corresponds to the photo of the store, the bees are small, a little worried whether such a small size is suitable for a one-year-old child or it is better to wait wait Game for the development of fine motor skills. Later I will add feedback.
Toy very cute. Catchy color. Well made and well painted. Arrived very fast and very well packed! The baby still only 14 months, have attention to size bees to not put in mouth.
Packed very well. Arrived quickly. Seems to be in high quality
Fast Delivery
Fast delivery, 10 days.
Good!