Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Plecaczek fajny, choć początkowo mało przyjemny zapach, ale przeszedł po chwili. Dla przedszkolaka idealny, synek zadowolony. Dostawa w niecałe 2 tyg do Polski. Polecam!
Beautiful there I will put the confites or cheats of my daughter's birthday guests I love dayana list
hermosa mochila,tal como en la foto,lo que esperaba..
Little small, but get very nice only regret that the zipper closure is broken
cute but mine came with a little defect as u can see in the photo but well my baby loves her little bag.
article conforme à la description
Спасибо продавцу за быструю доставку и качественный товар без брака! Рюкзак дочка выбирала сама и осталась довольна, всем очень понравился. Мягкий, яркий, аккуратный, всё без претензий,нитки нигде не торчат, без неприятного запаха. Будет в самый раз для деток примерно до 4 лет (моей 2.9). Рекомендую! Буду заказывать ещё.
Cool backpack. Small. That's it. Delivery to the Smolensk region 20 days.
Size in my rating perfect baby żłobkowego
I really love good material very suabe and it has lining by sentro great
A cute backpack, it is small but perfect for two year old baby. Shipped and delivered quickly
Beautiful, though I had to rinforzarlo in the lower and the one above
Miliy backpack, all the yak in the description, yakysno sewing, priemniy on the dotik.
Before Krasa 3 weeks. Good quality, everything is sewn neatly, without smell. Recommend! Took for a gift, not yet handed to the baby)
Came the goods quickly all the locks work color saturated nowhere nothing sticks out the son is very satisfied
Backpacks are cool. I bought grandchildren. In Kazan reached in 13 days. sewn qualitatively. Two compartments. Seller recommend. Thank you very much.
Bag conforms to the picture Small size but sufficient to carry a taste in kindergarten Fast delivery I recommend
A class backpack for a little girl. Soft as a plush toy. Everything is well stitched. There were no problems with delivery. Recommend.
Thank you, little backpack, plush!
Beautiful. The soft touch. Fits a bottle of water a little fair. And it has lining inside.