Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Получила очень быстро. Пакеты очень красивые. Открывать не хочу, так как это подарок внукам.
Ok. Coincide con la descripción del producto. Son un regalo, cuando se abran, indicaré algo mas de su contenido
Excellent designer, the details are already shiny, all the instructions and stickers are, packed well.
Excellent designer, the details are already shiny, all the instructions and stickers are, packed well.
Отличный конструктор, детали аж блестят, все инструкции и наклейки есть, запаковано хорошо.
Sets came faster than indicated, in perfect condition. The product is very satisfied, 8 packages of the designer each with the instruction, you can collect in 3 versions, and the whole set can be assembled in 2 versions, very cool)).
Sets came faster than indicated, in perfect condition. The product is very satisfied, 8 packages of the designer each with the instruction, you can collect in 3 versions, and the whole set can be assembled in 2 versions, very cool)).
Наборы пришли быстрее чем указывалось, в идеальном состояние. Продуктом очень довольны, 8 упаковок конструктора каждая с инструкцией, можно собрать в 3х вариантах, а весь набор можно собрать в 2х вариантах, очень круто)
Everything came fast enough, in 19 days. Kids are welcome! Thank you!
Всё пришло достаточно быстро, за 19 дней. Дети рады! Спасибо!
muito bom meus filhos amarão vendendo muito atencioso recomendo.
muito bom meus filhos amarão vendendo muito atencioso recomendo.
Look מצויין
First build of non Lego City style model and very pleased with the set. Mini figures are really detailed and this set provides plenty of accessories for each SWAT team member. Instructions good but tricky as the small models go towards building the combined vehicle and you have to match the model instructions up for the larger model. All in all a fun build.
Child liked the toy
мой внук в восторге.лучшего подарка к Новому году не найти.
Good designer
Waw! Thank You!!! I wasn’t expecting anything like this -it’s like cool-what a detailed things-if Your kid loves the swat police -recommend!!! Thank You for sending it in a smart way!
I took it as a gift. How to unpack, I will complement the review
Bought for a gift to the child. Ordered 27.12, received 15.01. Hope u like it.