We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i received it fast. but broken
Very well in accordance with the description
Wonderful Star! We order 2 times. Sorry video can not be attached. At the end of the list of sounds is not clear buzzing, for those who ordered the same time. Would fix the last track, and the loudness is adjusted only louder and quieter, would make 5 degrees of volume. And so very good toy, children are delighted. Thank you! Recommend!
Hedgehog cuddly yo Fluff wanted to put the power does not fluff earthquake four key Music The Lotta two only can be used as
Good product, nice tunes and lights, arrived fast in Chile, bought 11/03 and arrived 24/03. I recommend
Maravilloso!!
Beautiful❤❤❤
Beautiful❤
Todo perfect, thanks!!!!
Has arrived in 15 days. Todo perfect.
super cute. Works perfectly
The product is consistent with the ad, well done, but thought it was a bit bigger! The light projection thought through weak, has to be a completely dark bedroom to be good. But is a good product!
Are awesome toy! Are now under her fall asleep) very cool music soothing, have a volume control, can be used as night light) projection, of course, is not very bright, but looks very nice) immediately buy ordinary batteries, and enjoy!
Has this shot ci everything is perfect Music stick in the plush not like star Fast sends many thanks
מצויין sweet. מוזיקה cozy, lights in the projected ונראים well on the ceiling. Recommended!
Once upon a time שניה I invite. First שהזמנתי was hedgehog and now the star. Hedgehog stays in my parents home והכוכב to us. Tunes identity. But the child very like the lighting and music soothing.
Glows, plays, the volume is adjustable, I do not know what else you need)) comes without batteries, you will need 3 AA Batteries