Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Нужны батарейки АА 2 штуки, ребёнок доволен, советую к покупке
Размер игрушки в реальности меньше в разы, чем было на фото, где ребенку она по колено, если не выше. Заказывала 11 ноября, в Уфу товар пришел примерно 7-8 декабря. С продавцом не общалась.
The goods were aolucted but the packing is terrible, you can not give it. the plane is packed badly all the details were hanging around the box, later we will add it or or
Посылка пришла в убитом состоянии, но все игрушки остались не поломанными.
Посылка пришла в убитом состоянии, но все игрушки остались не поломанными.
In general, the toy is good, but expected that it will be more. I ordered it as a gift, but the plane came some scratched and with a crumpled wheel. We have to buy another gift, and this one we keep. Songs are included, but they are all in Chinese! You 'd better just make some music. Came in about a month, the box is simple, not colored.
The plane is so nice but should be in an English language as you send it all over the world.
Потеряли мою посылку) но пропажа нашлась! Самолёт хороший, такой и ждала! Упаковано хорошо, но коробка чуть помята. Спасибо, к новому году успели . Брали в подарок
Ordered 22.10, came 18.12. The box is Kraft, not colorful, all crumpled, like from the front. There's everything inside. I liked the toy, complete with stickers
The plane is excellent, everything is in working order. Powered by 2 finger batteries. The sound is not loud, speaks Chinese. Delivery failed. Promised 15 days, in the end it was 23 days.
Just cars sent, where's the plane?
Пришёл в коробке. КОРОБКА ЦЕЛАЯ, ВСЕ ДЕТАЛИ ЦЕЛЫЕ! Все идеально, а самое приятное, что ждать нам его пришлось всего 9 дней, до Израиля его доставили за 9 дней! Благодарность продавцу! И мои рекомендации для покупателей!
The picture is beautiful. Really so-so. The box of the plane is a postal packaging as it turned out. The horror of the crumpled and dirty came. The instruction inside the box is crumpled like who sat down in the field wanted... A gift for such a gift is not to respect yourself.
Issued for the new year, and it came on January 6. The box is crumpled. When assembling the aircraft, there is not enough one wing for the aircraft. And this is a gift to the child and how to give it? I am not happy with this attitude to buyers
Packing is very crumpled and Music all words on Chinese
스티커 엄청 많아 같이 붙이면 좋을듯!
Chic))) plays every day child)
Самолет получили с задержкой, но не расстроились- впереди день рождения у внука. Упаковка слегкс помята, но на качество самолета это не повлияло. все детали на месте. ♀️ Начали сами собирать из любопытства. Спасибо продавцу.
Самолет просто супер, очень понравился, оправдал все ожидания, песенок много, такие интересные песенки, даже дочка любит в него играть, куколок внутрь засовывает и катает, и для мальчика и для девочки подходит. Мне очень очень понравился!!!
Long delivery 2 month. Shipping too. 4 weeks lay at customs in China until opened a dispute of movements was not...