Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wood very beautiful and big the right for a child of 6 years
it is very nice, only a little smaller than i expected, but it took almost 4 months to arrive
Very cool, Troche small but even praktyczniejszy than wiekszy :) Thank you
Хорошо. Если уронить, стрелки выпадают, но можно обратно легко вставить.
Okay. If you drop, the arrows fall out, but you can easily insert back.
Ordered at 21.03.19, but received at 21.05.08, all as in the description. Thanks to the store and recommend.
Пришло все в целости.
небольшой размер, отслеживалась посылка. рекомендую
Хорошие часики. Покупал на бизиборд. Единственный и существенный минус: центральный штырь не фиксируется в отверстии. Чуть потянуть и стрелки не держатся вечно показывают полшестого. Ребенок это сделает запросто и спокойно вынет. Буду покупать или болт, или винт
Good watch. I bought it for bizyboard. The only and significant Minus: The central pin is not fixed in the hole. A little pull and arrows do not hold forever show half-sixth. The child will do it easily and quietly. Will buy or bolt, or screw
Goods which zamówiłam came consistent with the description. This is a very useful item for learning baby hours. U me very cool the checks. Yours sincerely and have a nice day
Fast shipping in 10 days in France
Small cute, educational clock for children to learn telling time
I take 3 weeks to get to chile. Wood product, it came in nicely wrapped. It brings all its parts. Super practical for kids. I love it
Užsakyta 03 29 o atėjo 04 25 į paštomatą. Medinis, atitinka aprašymą. Outlet supakuota. Pirma multi siunta. Viskas super. Rekomenduoju
Super, especially to teach kids.
It matches the product description. It's thin wood, it's light. It's comfortable to work with one hand.
It is small than שציפיתי but no bulb it's really like the picture and color fine thank you very much
Exactly as described! ordered on April 2nd and was delivered on April 20th. Definitely recommend this company and will continue to buy from them.
Prišli for Tri týždne from objednania. Síce sú menšie but plne postačia for učenie. Odporúčam predajcu
wooden clock with moveable hands.
I liked it, everything is well visible, bright, the only, small size.
It's smaller than I expected. But it matches the image. Satisfied with the product. It has no burr, very good product quality
It came fast, well packed, I thought it would be bigger, it's a little small.
Good price, good quality. Delivery to Czech republic 37 days. Smaller but ok.