Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived super fast and I loved! Already am eager to play with my daughter.
The game is beautiful But the box arrived damaged despite the packaging
The game is beautiful But the box arrived damaged despite the packaging
Игра прекрасна. Но коробка прибыла поврежденной, несмотря на упаковку
Heel erg mooi! In 7 dagen ontvangen, erg snel! Ik ben blij, en heb de winkel opgeslagen voor meer leuk speelgoed.
Heel erg mooi! In 7 dagen ontvangen, erg snel! Ik ben blij, en heb de winkel opgeslagen voor meer leuk speelgoed.
Items arrived safely within 10 days. Thank you There are 20 pieces of semi circle missing. Seller was informed and he has quickly arranged for the missing items to be posted separately, which is now on its way to me.
Very cool, the kids loved it!!! Well made and well painted parts, laminated .... recommended
I received a month after the order. The package was tracked, the delivery notice came. Packing foam, everything got the whole. Parts 206 PCs, 3 of them are defective, the rest are strong and bright. Cards laminated 30 pieces, with double sided picture, thus 60 pictures offered. Peephole 10 PCs Pouch quality of dense material. Nothing has a smell. I advise you to buy a toy, even adults are interesting (come up with more). I recommend the store-responsible and friendly.
Получила через месяц после заказа. Пакет отслеживался, пришло уведомление о доставке. Упаковка пенопластовая, всё дошло целое. Деталей 206 шт, 3 из них бракованные, остальные крепкие и яркие. Карточки ламинированный 30 штук, с двусторонним изображением, таким образом, 60 предлагаемых изображений. Глазок 10 шт. Мешочек качественный из плотного материала. Ничто не имеет запаха. Советую покупать игрушку, даже взрослым интересно ( придумать посложнее). Продавца рекомендую - ответственный и доброжелательный.
Super, PL very quickly, recommend :)
Everything is super
Всё супер
Игрушка хорошая. Если брать для себя или без коробки. Я взяла на подарок. Упаковка вся в пути помялась, вид испорчен, такую не подаришь. Упаковывают в тонкий пенопласт, он не спасает от повреждения. Ну, а вообще игрушка классная, для развития малышни.
Игрушка хорошая. Если брать для себя или без коробки. Я взяла на подарок. Упаковка вся в пути помялась, вид испорчен, такую не подаришь. Упаковывают в тонкий пенопласт, он не спасает от повреждения. Ну, а вообще игрушка классная, для развития малышни.
Stable packing good box and bag the parts are slightly thin and relatively small. But for ages 3 years really suitable I am satisfied.
As described! Great colors! Pleasant to touch. Would recommend! 30 cards! Cards are double sided! Endless play!
Fast shipping. Track number was tracked. Puzzles were additionally packed in a foam box, everything is whole, the box did not crumple! The box did not open-a gift. Recommend)
Hope my niece is glad quento me of this game educational and creative. The polystyrene box to avoid damage comes in a box and then to description there are the pieces, the figurine match designs to recreate and the bag then storing them. Highly recommended @@@@
Excellent Product, fast shipping