Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
За две недели доставка в Удмуртию. Как соберём дополним отзыв.
За две недели доставка в Удмуртию. Как соберём дополним отзыв.
Посылка пришла за 14 дней в Оренбург. В комплекте была инструкция. Дети собирали 6 часов. Конструктор сложный, но интересный. Очень понравился.
The parcel came in 14 days in Orenburg. In the kit there was an instruction. The kids were picking up six hours. The designer is complex, but interesting. I liked it very much.
The parcel came in 14 days in Orenburg. In the kit there was an instruction. The kids were picking up six hours. The designer is complex, but interesting. I liked it very much.
Соответствует описанию. Быстрая доставка. Я рекомендую этого продавца
Matches the description. Fast shipping. I recommend this store
I thought it would be in a box wanted a gift to make it just in pochetiki
Super Qualität, steht der Konkurrenz aus Dänemark in nichts nach. Lässt sich gut bauen, Kleinstteile sind extra vorhanden (falls man eins verliert) und dir Anleitung ist gut verständlich.
Super Set, pads fit together perfectly and hold up tight. Auger driven thanks ruchowi wheels. Fast delivery. Recommend strongly.
Fast shipping. The child is happy, all the details are in place. I had to help a little with the assembly.
Good
Cool designer
Thank you :D
August 22nd General Order September days shipping finished Last time than shipping is a little slower but took off Things make you satisfied
Great stuff. Came in time.
Something problem with building but finish ok
Very good. Instructions are well written.
August days order August day shipping finished Fast shipping perfect stuff.
Best called Cool excavator, not easily put together (not from 6 years, earlier 7 or 8 years) very detailed installation manual, but this contains on a few points errors
We haven’t assembled the product yet, but it seems everything’s OK with it. Thank you dear store we hope all the pieces are in the bag!
Пока не собирали. На вид-детали качественные
El pedido llegó rápido. Todo correcto, según la foto.
Пока не собирали. На вид-детали качественные
Have not built but very fast delivery awesome store