We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
pretty good. resistant to baby nails
wauw! received it in 3days from Poland. The product is amazing!!!!! Thank you so much
Well received on November 17 morning. Thank you The park and like the picture. A small problem the zipper of the door opens on the aux of the door. But otherwise all well designed and fast to assemble.
Best product I ever bought so far. Product is exactly as in picture. Easy to put together. Very strong hold. There is a basketball hoop and 4 handle for my baby practice standing. love it. Fast shipping. Highly recommended
Fast delivery. Product as described. Easy assemble.
Looks pretty solid, intuitively is composed. Zipper is not too strong. Overall I think it worth
All as in the description, yesterday I ordered at 10 a.m. segolnia at 12 was, called that the courier was going. Advise. I collected the design in 7 minutes, then began to put on the fabric and it took a little while. I like u
Все отлично. Приходит очень компактно упакованным. Ещё не собирали. В комплекте простая инструкция, но сильно помялась. Общий вес 4,5 кг. Спасибо продавцу.
Very good workmanship. Am satisfied. Shipping very fast shipping from Poland.
товар очень хороший,сделан качественно, доставка быстрая курьером до дверей. размеры: длина-185 см./ширина-127см./высота-65см. рекомендую магазин .
Very nice I bought 2 very strong we just love it,, I have 400 balls inside
Fast delivery! delivery directly to the house!!!! the box did not open this for a gift! Write down later as what
Perfect, I tardo jn poconms to get to know what they said but it's very good
It is very well designed, very good material. Please pay attention to the end of the pipes when you assemble the playpen, they are sherpen, and you risk to cut yourself. The delivery was very fast. Also the package is very well done. Worth the money.
Excellent, great playpen! Recommend
Ottimo, spedizione veloce! Ma credo ci sia qualcosa che non va nel canestro. Ho risolto con delle fascette.
Great playground with playgrounds and basket to fill it with balls and toys.
Delivery very fast. Bought on the second it were already to deliver. Easy assembly.