Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The machine is super. Just bomb
Good product, recommended
Very cool cart
My son
Arrived very quickly, early. Am still testing. Sorry not come with batteries. The more like good quality. The store is congratulations for fast delivery.
Works fine. The only point that I didn't like much is that the on/off switch only controls music. to turn off the car I have to unplug the battery...
Very good, cost-effective, Battery short, but price is yes.
ok
Excellent, my son, just stand which is chargeable battery and comes with the key, two extra screws and the charger without source, already control batteries is not included.
Excellent, my son, just stand which is chargeable battery and comes with the key, two extra screws and the charger without source, already control batteries is not included.
Very fast
Very nice. My son is happy.
Thank you very much. Excellent service. I like it very much.
Top recomendo
Great for kids very adore
Потрясающая маленькая машина. Если моей дочери это не понравится, я буду иметь это
amazing little machine. if my daughter doesn't like it, i'll have it
amazing little machine. if my daughter doesn't like it, i'll have it
Toy liked
The cart is top
top de linha
Debt delivery. But the parcel came. A slightly crumpled box, the machine is whole, the battery is semi-charged, another ran for 10 minutes. Put on charge. Machine bomb, satisfied with everything. If the battery with more capacity then there was a class. We will think how to refine for a larger battery. I advise those who think. The toy is cool. Control as in the tractor both joysticks from themselves go forward, to themselves both go back if one turn. Just super, very mobile.
otimo produto.muito bom e fais tudo que esta na descriçao amei.
otimo produto.muito bom e fais tudo que esta na descriçao amei.
Perfectly Made to התאור puddled שימשיך so