We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked the toy even adults
Cool toy, the room itself flies
배송이 무지 빠르네요. 제품은 생각보단 크고. 아이가 아주 좋아합니다. 사용시간은 너무 짧네요..
The child is absolutely amazed! The favorite toy, always gets excited. Recommended!
Stock commits to write good cooking kids like shipping wholesale fast four key ㅎ
Worth all weighed throws it in the air and is starting to run sensors proximity in both sides The Super racing fast shipping came packed beautiful inside foam plastic
Children like four key
It works pretty well and looks shock resistant, as a negative note, the battery lasts very little (less than 5 minutes) The good thing is that in less than 15 minutes it is charged again
Order received. Corresponds to the description. Thanks for your purchase.
Nice and fun but its rather noisy when on. Came very well packed
заказал уже второй раз у этого продавца очень крутая игрушка ребенок счастлив быстрая доставка курьером до вдери!
Вобщем эта хрень пришла вся помятая и не работоспособная. Вернули практически всю сумму. Продавцу все равно ставлю 5 звезд, он уж точно тут не причем. Жалко нельзя поставить кол службе доставки.
Awesome thing, at first glance flimsy, but it's to hang in the air She thought more and more quietly Barely caught, very noisy, really runs away when you approach it) Children will be interested
Très conforme à sa description Livraison rapide et très bon fonctionnement Je recommande !
Классная игрушка. Летает!))) Понравилась, кое как отобрала у мужа, покупали ребёнку. Размер небольшой, помещается на ладони. Упаковано в коробку из пенопласта, при транспортировке не пострадала.
The goods came very quickly. Three weeks ahead of time. They haven't tried it yet. Expected a little more size, but not scary. Later I will unsubscribe when we try
Very fun. The kids loved. Bought two units, thankfully, because we use a park and the third release, me and played with all the force, as had a breeze, believe that detected as obstacle below it and rose toward the sky disappear from view!
Multiple Morocco cuddly. Packaging is one summer dedicated Styrofoam packing come with durable, yo When the cursor is in some amazing long and gold bags adapt no gimmicks. Get right turning saw five minutes is playing with Ziplock the summer the beach with a tail Loach four. S three very ay soon rice food called slammed. Reticulation gun sensor invalid catches it. Hair should also be seemed. Battery about the firm ground here bumping the membrane witout the.
Product description exact, thank you to the store, I recommend
Very satisfied arrived faster than expected
Cool piece baby very satisfied maneuverable fast delivery
일단 싸고 애들이 잘 고지고 노네요! 가성비 짱입니다!
As described, it is a good article and game for children. The noise you make is a little annoying but it's very good for the price you pay. I will buy again highly recommended.
What ever purchased for an away and normal operation, four key Two as did give the jam. Kids too like four key