Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent
מעולה
Great Toy
Genuine product, very good quality. I ship very quickly and arrive in no time. I'm very comfortable Thank you store. 100% recommended
Kids delighted
Kids delighted
The store quickly sent the delivery service 8 Express. Which successfully lost him. The search for success did not. To the work of the seller there are no complaints, so the estimate of 5 stars.
tudo conforme a descrição. recomendo
tudo conforme a descrição. recomendo
Доставка две недели на Укрпочту. Качество супер, упаковка отличная, ребенок счастлив )) Спасибо! Рекомендую и товар и продавца!
It's fine. The waves are cool, the tapes for the start are green, the child is glad.
Flawless!!! Take the third time. Delivery 12 days. Super!!! Ordered in cardboard, but sent in the original packaging
Things are cool, they came quickly, whole, although there were crumpled boxes. Metal waves, heavy. Spinning for a long time even on a carpet. In the set two you need, which can be rolled into one, two starters and instructions. My husband and I liked it, now we are waiting for the new year to give the child. If I like to order another third
Great set. Bought for 586 rubles. In the set, two start-up devices, a key for disassembly and for volchka. For such money is just fine.
Brother is very pleased, look cool! Start-ups, you need the keys in place.
Came packed in a box and poperka everything is OK, the skritcher had to suffer with it (for a gift now does not fit
Fast Delivery
Very cool!!! Baby happy!
Доставили за три недели, качество как у тех, что я покупала в детском мире за 2200₽, комплект точь-в-точь. Эти стоили 490, разница только в упаковке. Так как коробка очень компактная, то один элемент пускового устройства приобрёл форму дуги, на фото видно, но на работу это не влияет. Покупайте, не пожалеете.
Well packed. The waves are beautiful, heavy.