Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good
Perfect
užsakyta 10-23, šiandien paimta iš paštomato. Viskas kaip aprašyme
The parcel came in a navel packaging. The box is whole, the sticks themselves are colorful cards, they are made well. I liked it, I hope the child too!)) thanks to the store for the quality goods)
Добрый день! Большое спасибо продавцу, за быструю доставку в Украину) товар получила в целости и сохранности. Качество супер то, что я и хотела. Так, что рекомендую данного продавца и товар;) Спасибо! Good day! Many thanks to the seller for the fast delivery to Ukraine) I received the goods safe and sound. The quality is super what I wanted. So, I recommend this seller and product;) Thank you!
Good afternoon! Many thanks to the store, for the fast delivery to Ukraine) the goods received intact and safe. The quality is super what I wanted. So, I recommend this seller and the goods;) Thank you! Good day! Many thanks to the seller for the fast delivery to Ukraine) I received the goods safe and sound. The quality is super what I wanted. So, I recommend this seller and product;) Thank you!
Очень хотела ребёнку такой набор, да ещё и скидка хорошая была, но продавец так и не удосужился отправить мне его=(
Все аккуратно упаковано. Детали качественные. Довольна набором.
Everything is neatly packed. Details quality. I'm happy with the set.
очень красивый набор, заказ шёл чуть больше недели) очень довольна. Ничего не помялось.
Very beautiful set, the order went a little more than a week) very satisfied. Nothing's broken.
Very beautiful set, the order went a little more than a week) very satisfied. Nothing's broken.
Очень интересный набор. Счетные палочки, цветные цифры, картинки привлекают внимание ребёнка. Получается обучение в форме игры. Покупала с купоном на 400 рублей. Наверное, дороже не стала бы брать. Доставка быстрая.
заказ в Израиль 12.09, получила 03.10. все как в описании. спасибо магазину и продавцу. рекомендую.
Order to Israel 12.09, received 03.10. All as in the description. Thanks to the store and the store. Recommend.
Excelente llego a tiempo muy bueno para contar y sumar lo recomiendo
Loved, great quality. Recommend.
товар пришел быстро,но упаковка немного пострадала при транспортировке
The goods came quickly, but the packing was slightly damaged during transportation
Отличный набор для изучения цифр,качество хорошее,я получила посылку в Германию за 1 неделю! с продавцом не общалась
Отличный набор для изучения цифр,качество хорошее,я получила посылку в Германию за 1 неделю! с продавцом не общалась
material de Excelente qualidade e chegou antes do prazo
Received very quickly, very satisfied, the game is in English but conforms to the description and all the elements are present in the box. My son already loves his will help him for his return to the preparatory course... It's perfect
Несмотря на поврежденную упаковку, товар внутри целый, яркий, качественный. Пришел быстро
Despite the damaged packaging, the goods inside are whole, bright, quality. Came quickly