Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good to gun, good to shooting power, I come in good condition
Хороший пистолет, хорошая сила стрельбы, прибыл в хорошем состоянии
The parcel was delivered quite quickly. But in the kit there were only two packages of cartridges, and there should have been 4 packages.
It's the same as the picture and it works very well my child is very happy
Это так же, как на фото, и это работает очень хорошо, мой ребенок был очень счастлив
Bundle shipping accuracy is not alone-come with EMS or old waiting for a four... MAG from bullet number photo or video than small Street dont think
.... Toy Super... really liked... came quickly... the store recommend ....
....игрушка супер...очень понравилась...пришла быстро...продавца рекомендую....
ехал долго, пришел в сохранности. Описанию соответствует полностью.
Product arrested במכס silver הוחזר
Продукт задержан בarrested silver серебро הsilver זarrested
Came after a very long time, packed in bad the ובנוסף arrived when not shoot even arrow one. No אזמין more from this store Don't recommend
Пришел через очень долгое время, упакован в bad arrived прибыл, когда не стреляет даже один. Нет אזmore more больше от этого продавца Не рекомендуется
The goods have come! Worker or not yet know. The box is badly worn! The pulses are all in the cake of the crumpled. there is no whole thing to shoot at least once ((((packed terribly!! the machine looks like a whole
Es igual que la foto, lo recomiendo y al vendedor también, le a encantado a mi hijo.
לא יורה חזק
Product working good
Продукт работает хорошо
Short is very crumpled, but packed in several layers of pupyrka, so everything is whole. Thank you!
Коротка очень мятая, но упаковано в несколько слоев пупырки, так что все целое. Спасибо!