Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love this bath toy! Also super durable as “Whaley” has been dropped and thrown a lot by my toddler. Only thing is the batteries die quickly. Always have extra on hand.
Packed Super Excellent! No defects, everything works. The toy is cool both for the bathroom and for the floor, the only thing that is very loud and the melody is only one, it's a pity... For whale need 3 AAA batteries, for the platform itself 3 AA batteries. The whale is activated as soon as put into the water, blinks with different colors and beats the water fountain (there are no sounds, only the engine buzzing). The platform needs to be turned on and you need to remove the black protective cap so that it plays and rolls on the floor. What's happening on the floor is crazy! It's not called UFO. She turns just everywhere, like a furious funny toy, I liked everything, and most importantly the child is glad!
Packed Super Excellent! No defects, everything works. The toy is cool both for the bathroom and for the floor, the only thing that is very loud and the melody is only one, it's a pity... For whale need 3 AAA batteries, for the platform itself 3 AA batteries. The whale is activated as soon as put into the water, blinks with different colors and beats the water fountain (there are no sounds, only the engine buzzing). The platform needs to be turned on and you need to remove the black protective cap so that it plays and rolls on the floor. What's happening on the floor is crazy! It's not called UFO. She turns just everywhere, like a furious funny toy, I liked everything, and most importantly the child is glad!
What a fun and unique little bath toy! Both my boys love taking baths and I am always looking for fun toys and activities so they want to bathe more often. Today we used this little guy for the first time. You just placed triple aaa batteries inside and the second it touches water it starts to spray from the spout like a little fountain.
It lights up a rainbow of different colors. We have one other bath toy that lights up which is a goldfish so now they both have something to play with that lights up the water. Looks especially neat with dim lighting in the evening.
Упаковано супер отлично! Никаких дефектов, всё работает. Игрушка классная как для ванной, так и для пола, единственное ну очень уж громкая и мелодия только одна, жаль... Для кита нужны 3 батарейки ААА, для самой платформы 3 батарейки АА. Кит активируется как только опустите в воду, мигает разными цветами и бьёт фонтаном водичка(никаких звуков нет, только жужжание моторчика). Платформу нужно включать и необходимо снять чёрный защитный колпачок, чтобы она играла и каталась по полу. Что творится на полу, это просто безумие! Не спроста написано - НЛО. Она крутится просто везде, как бешеная Забавная игрушка, мне всё понравилось, а главное ребёнок рад!
Toy Super! Everything works. Fast shipping.
Super Toy, the jet is high (25-30 cm) the child likes! need batteries.
Super Toy. I needed 3 batteries. I think for children 6-7 months early, it splashes strongly, and the kids from the fountain scare a little, for children from 9 months most times.
Toy Super, Blue Circle for rolling on the floor, not for water
Cool toy! Only need 3 mesinchie botareika. Reacts to water! I do not know for a long time. The goods came in time without delays.
Although it was packed as follows in a thick protective bag, the box was still all crumpled. Places where you untwist the bolts to insert batteries are not very strong washes scroll. The hour of the whale did not suffer-everything works-the color changes the fountain.
Excellent toy. It shines with a different color, which are more visible in the darkness, it makes a fontain and plays "Baby shark" music (which could be more louder).
Arrived very well packaged and quickly. Now I have to try it with the kids.
Class. But my child did not like it
It came quickly, it was packed very carefully in a special bubble! There is a small defect in the Assembly but this does not prevent it from working. To work, you need 3 AAA batteries and water. Tried to start 30 seconds in a small puddle, very satisfied with the way it looked. Vodichka buzzed quietly, the toy was not noisy
I do not know how the child but I'm delighted
Great toy.
Very cute, still not checked if working
All at the highest level, I recommend! The only very loud music.