Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product is thinner/fragile than looks and so should come with a extra protection, type two sheets of cardboard protecting the target. Incidentally, the target was folded twice! So, again, I repeat that the package should have been better protected because the target wrinkled, but nothing that can't be fixed with heavy books about it for a few days.
Children are delighted! Delivery to Postamat is very fast!
Excellent game, my daughter liked it very much!
Excellent elephant, bright. Came with the kit: The elephant itself, three balls, a hook on the adhesive tape. Keep in mind that the figure will twist. I do not hold on to two-sided Scotch. If you have a very small child, keep in mind that Velcro is removed from the balls. My son took everything off and lost, and the cat lost all the balls XD
Fast shipping. A pretty toy for a child. Balls stick well, the color is bright. A good toy to take time.)
Perfect and delivery was super fast
Everyone is very pleased. I thought the balls would be more but not a problem
The baby is interested, the Velcro is good. It came quickly.
Very well I expected to have brighter colors but very cute
Everything is fine, the delivery is fast, the bear will glue on the cardboard, or it's too flimsy, the balls stick well. Baby like
I like but thought it was larger product The picture looks great
Planszw Super I am glad
All OK, safe alternative to darts
Tnx
Non-woven material is fixed to the wall to obscure the four key
Excellent, convenient, we all play together.
It's beautiful and shipping is very fast
How beautiful we love him, I still don't know if they hit the balls right, but it's but if
Received very quickly and article compliant, nothing to say, happy with my purchase
Ok