Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Мой ребенок был очень доволен своим подарком! Это очень мило и выглядит хорошо, я полностью рекомендую его, продавец отправил очень быстро
It looks good. Take the baby to the bath. The baby loves it
Got something, very good, odorless, and the kid had a good time in the shower.
The toy is received, the store is well packaged, the shower quality is good, the child likes to take a bath
May interest baby, add fun to the bath,
Выглядит хорошо. Возьмите ребенка в ванну. Ребенок любит его
Получил кое-что, очень хорошее, без запаха, и малыш хорошо провел время в душе.
Может заинтересовать ребенка, добавить веселья в ванну,
Charming very nice for bathroom
Excellent!!!
Came quite fast. The external package was a bit damaged but that’s definitely not the stores fault. Looks cute. Comes with mini stew driver to access battery panel. Doesn’t seem to have anything missing. I haven’t gotten to try it. Will update my review once I do. Also the buyer added a hand written note and sticker packet. Very sweet touch.
Received the correct time, quality good. Found it very good. Still not used with the baby just tested.
I loved my girl loves it works just like it's mentioned
I arrive very fast just like the description, comes with a gift
Wonderful playing beautiful works perfectly Super recommend the store and the product. very satisfied with the purchase.
Прекрасная игра прекрасно работает, очень рекомендую продавцу и товар. Очень доволен покупкой.
Is wonderful, my baby just 1 month loved the bath with shower head!❤
Замечательно, моему ребенку всего 1 месяц нравится ванна с насадкой для душа!❤
Excellent but delivery time I arrive in 2months
Excellent but delivery time I arrive in 2months