Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great game, packed box was good. Everything came safe and sound.
Полученные товары соответствуют тому, что показано на веб-сайте.
goods received correspond to what is shown on website.
Как в описании. Спасибо продавцу.
The box was very well packed but still a little broken. It's a shame because it seems used. What a shame!
יוםי of product
Любимый продукт. Точно такие же, как описано, с хорошо отшлифованными и красочными. Каждый предмет имеет правильный размер. Доставка была быстрой и хорошо упакована!
Loved the product. Are exactly as described, with well sanded and colorful. Each piece has the right size. The delivery was fast and well packed!
Loved the product. Are exactly as described, with well sanded and colorful. Each piece has the right size. The delivery was fast and well packed!
The goods are pre-war, yshov is not dovgo. Yakust is good, rich is a reception. I recommend it.
Ценовой материал, отлично! Напечатаны и хороши для воображения!
Price material, fine! Namaken and good for the imagination!
Хороший товар. Доволен моим приобретением.
Product is really good. Happy with my purchased.
Продукт, как я и ожидал, очень хорошего качества, я доволен покупкой.
The product is just as I expected, very good quality everything, I am satisfied with the purchase.
Все соответствуют описанию. Сделано хорошо. Промывка предварительно окрашенная.
All comply with the description. Well made. Flush prepainted.
Я не посчитал монеты, но их много. Есть 24 карты картонных моделей, а детали сделаны из дерева. Есть различные трудности, которые позволяют играть в это в нескольких возрастах. Я доволен своей покупкой. Все кажется правильным для меня. Хорошо упакованный
I do not count the coins but there are many. There are 24 cardboard model cards and the parts are wooden. There are different difficulties which allow to play at several ages. I'm happy with my purchase. Everything seems right. Well packaged
Reliably packed, excellent store! Thank you!
The product description is accurate, the product looks just like on the images. The quality of the product is good. The shipping was fast and the price is cheap. I would recommend the store to the buyers.
Добавив в mesiaca, skvelo zabalenne, zapsielka SA anway sledovať odporuki
Adding to the mesiaca, skvelo zabalené, zásielka SA away sledovať odporúčam
Au top, la petite a adoré.