Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GYOBY® TOYS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality.
It came quickly, the figure is quality, heavy, it came well packed, the legs in the stand are not normally inserted, you have to move them, but still recommend!!
Nothing to say. I'm pretty impressed. The figures are superb and especially it was delivered in less than 10 days in the European capital! Only small complaint on the swords of inosuke that are yellow we do not know why and one of the small shells of the base was broken. But I leave 5 stars because everything was fast, quality and compliant with the description. Also a great good point for packing. Be careful when placing your feet on their bases: the notches are a little away; Go gently by spreading the legs of your figurines so as not to break them. Rengoku arrives the head cut but it's normal it's because the figurine is bigger than the others. This is not a manufacturing defect: it fits into the bust at the level of the blow. Congratulations I recommend!
Cool figure!!!
Do not print, because for a gift. It looks identical. Look at the photo. Thank you. I'll take another if the child approves
Ever thought in mind than an Shipping wholesale quickly come in
What was received is what I asked for, my daughter is happy, thank you
This amazing figure! I can say it is better than in the purchase image, the box is equally amazing, the whole product came well protected which is a very good point in favor. The only problem is that the face came a little stained and a little unpainted in the part of the eyes, out of it no problem.
This amazing figure! I can say it is better than in the purchase image, the box is equally amazing, the whole product came well protected which is a very good point in favor. The only problem is that the face came a little stained and a little unpainted in the part of the eyes, out of it no problem.
es una buena figura,llego en solo una semana,muy buenos detalles,pintura las que excelente,y todo esta bien hecho para su precio
Okey. This price for cotton thread dangle fits iPhone.
Very good quality, come better than I expected.
Fine! The truth smelled a little cheap plastic, but this figure is beautiful!!!
Price contrast quality as is terrific.
She's very beautiful. I had No problem with shipping. Happy
Exactly the same as the description image. Very well detailed and painted. Good Manufacture. Totally recommended.
All very well, excellent figures in general the 12 are all good, congratulations, and they arrived very quickly in 10 days arrived at my hands.
I love it, I recommend this figure shop
I simply loved it, compared to the others I bought per package to rengoku per individual. There's a lot of difference and it's worth it.
Product is cut in the fastest time has arrived. Quality is the business the .^^
The goods came very quickly. For 660, round up to 700 rubles the figure is excellent, everything is done well. The only thing that strains me is the sword. It's like plasticine, going wherever you want, but, and so, it's okay. I advise you to buy. All successful purchases.